Refund policy

Effective Date: 21/05/2026

Thank you for shopping with Future Showroom. We want you to have a smooth and satisfactory shopping experience. This policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

Products may be eligible for return or exchange if:

  • The product received is damaged or defective.
  • The wrong product, size, colour, or variant was delivered.
  • The product received is materially different from the product ordered.
  • The product meets any additional return conditions specified on the product page.

Products must generally be unused, unworn, unwashed, and returned with their original packaging, tags, accessories, and other included items.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions.

The applicable return conditions will be displayed on the product page or communicated at the time of purchase.

3. Return Request

Customers should contact Future Showroom through the available customer-support/contact options as soon as reasonably possible after receiving the order.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photographs or videos of the product and packaging, where applicable

We may review the request before approving a return or exchange.

4. Damaged or Defective Products

If a product arrives damaged or defective, please contact us promptly after delivery.

Photographs or videos may be requested to verify the condition of the product and assist with the resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

5. Wrong Product

If you receive a product different from the one ordered, please contact us with the order details and supporting photographs.

After verification, we may arrange a replacement, exchange, or refund as applicable.

6. Exchange

Where exchange is available, the replacement will be subject to product and size/variant availability.

If the requested replacement is unavailable, an alternative resolution may be offered in accordance with this policy.

7. Refunds

Once an approved return is received and inspected, the refund will be processed where applicable.

Refunds will generally be issued to the original payment method or through the applicable payment mechanism.

The time taken for the refund to reflect in your account may depend on the payment provider or financial institution.

8. Return Shipping

For an eligible return caused by a damaged, defective, incorrect, or materially different product, return-shipping arrangements may be provided according to the circumstances.

For other returns, shipping costs may be borne by the customer where permitted and communicated before the return is processed.

9. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Products Returned in Unsuitable Condition

A return may be rejected where the product has been used, washed, damaged after delivery, altered, or returned without required original packaging, tags, accessories, or other included items, except where the issue itself is attributable to a defect or incorrect fulfilment.

11. Refund Delays

If an approved refund has been initiated but has not yet appeared in your account, customers should first check with their bank or payment provider.

If the amount still does not appear after the applicable processing period, please contact our customer-support team with the relevant order and refund details.

12. Fraudulent or Abusive Returns

We reserve the right to investigate and take appropriate action regarding fraudulent, repeated, or abusive return or refund requests, subject to applicable law.

13. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The latest version published on this page will apply to future orders.

14. Business Information

Business Name: Future Showroom
Legal Name: JAHID KHAN
Business Type: Proprietorship
GSTIN: 27PXSPK2822Q1ZA

Registered Address:
Floor No. 1, Building No. 3
Name of Premises/Building: JAHID KHAN
Akola Old Bypass Road
Akola, Maharashtra – 444002
India

  • For return, exchange, cancellation, or refund assistance, please use the customer-support/contact options available on the Future Showroom website.